A request to return your item must be made within 14 days from the date of delivery (when you receive your item). Only return item if it is incorrect or has defects. We apologise in advance.

To start a request for the return of item, contact hello@capsule-armoire.com with the following:

1. 1. Order Reference Number (e.g. #13XXX)
   2. Reasons for returning the item. (e.g. incorrect item delivered/ item has defect)
   3. Attach images of the incorrect item delivered/ the defects. 

Orders made with applied discount codes can be returned unless stated otherwise.

For item to be deemed returnable, it must be unworn, unwashed, in its original state and with brand tag intact. It must not have perfume scent on it nor make up stains as well. 

Item must have been purchased from our online store directly (verified with order reference number). Gifts or purchase made by a third party cannot be returned. 

We do not facilitate size exchange. 

A) What is considered a defect?

• • The item has tears, missing buttons, spoilt zippers, holes or scratches before you try it on. (manufactural defects)
  • The item has stains that cannot be washed off.
  • The measurements of the item differ more than 0.75 inch from that stated on our website.

B) What is NOT considered a defect?

• • Loose threads.
  • Slight colour variation from product photos.
  • Measurements of item that is less than 0.75 inch from that stated on our website. 

C) How to return?

1. 1. Place item back into their original packaging, and then into a polymailer. You are encouraged to reuse our polymailer.
   2. On the package, state clearly your Name and Order Reference Number.
   3. Return packages must be mailed out within 7 BUSINESS DAYS from our email confirmation.
   4. Upon receipt of your package, we will get in touch with you within 3 business days.

D) Items returned can be exchanged for:

• • Different item of a lower value (difference in cost will be returned to you in terms of a voucher code for future purchase).
  • Different item of a higher value (top up required for the different in cost).
  • Voucher code for future purchase.

Note: We do not facilitate size exchange.

E) Reimbursement and processing time

Please allow us 5-7 business days (from when we received your item) to process your returns. We do not refund any delivery fees and we DO NOT have a cash refund policy.